Reference

How latto99 Operates Within Legal Boundaries

Our legal terms set out how your account, your data and your activity on this platform are handled — clearly and without ambiguity. Access to latto99 depends on local law and is available only where eligible under applicable regional regulations in Indonesia.

Account Terms ApplyDANA, OVO, GoPay Wallets CoveredIndonesia-Eligible Regions OnlyData Handled Per PolicyContact Support for Legal Queries
latto99 How latto99 Operates Within Legal Boundaries
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account on latto99 sits behind standard encryption. We hold only the data needed to run your account — wallet details for DANA, OVO and GoPay, your login credentials, and your transaction history. Here is how each area works in practice.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required under applicable financial record rules. You may request a copy of your data by contacting support.
Cookies and Tracking We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser; some features may not work without session cookies enabled.
Account Security Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support — we can freeze the account while we investigate.
Requesting Changes To correct personal data, update your linked DANA or GoPay wallet, or request account deletion, submit a verified request through the Help Centre. We aim to respond within the timeframe stated in our policy.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a dispute you cannot resolve through the main support channel, use one of the contact paths below. For account-specific queries — like a flagged DANA or OVO transaction — include your wallet reference number so we can match the record quickly.

Team online

Live Chat Support

Reach our support team directly through the chat icon in the lobby. For legal queries, state your account ID and the specific clause or transaction you are asking about.

Email Legal Contact

Send detailed legal or policy queries to our support email. Attach any transaction references from your DANA, OVO or GoPay app to help us respond accurately.

Account Help Centre

For data access requests or account termination under our policy terms, open a ticket through the Help Centre in your account settings and select the Legal category.

Common Questions About Our Legal Terms

These are the questions we see most often around account rights, data handling and policy scope. If your question is not here, our support team can clarify any clause directly.

They apply to anyone who opens and uses a latto99 account in Indonesia, where access is permitted under local law. If access is restricted in your region, these terms do not authorise you to proceed.

Yes. Submit a data access request through the Help Centre in your account settings. We will verify your identity first, then provide the data we hold linked to your account and registered wallet.

We retain transaction records and account data for a period after closure as required by applicable financial regulations. We do not sell your data to third parties under any circumstances.

Raise the dispute via live chat or email with your wallet transaction reference and the date of the payment. Our team will match it against the account record and respond with findings.

We may update terms when needed. Material changes are communicated to your registered email or mobile number. Continuing to use the account after the update confirms you accept the new version.

Access depends on local law and is available only where permitted in eligible regions. It is your responsibility to verify that accessing this platform is lawful where you are located in Indonesia.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.