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How latto99 Handles Your Personal Data

This privacy policy explains what information we collect when you open an account, make deposits via DANA, OVO or GoPay, and browse the lobby — and exactly how we use, store and protect it.

Account data protectedDANA, OVO, GoPay wallet privacyNo data sold to third partiesYou can request data deletionJakarta and Indonesia regions covered
latto99 How latto99 Handles Your Personal Data
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We apply concrete technical and procedural controls to your data — not just policy language. Here is what each area actually means for your account and wallet on latto99.

Account Security Your login is protected by OTP verification sent to your registered mobile number. Any new device access triggers a re-verification step before the lobby loads.
Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your last payment method — DANA, OVO or GoPay. You can clear these in your browser settings at any time.
Data Retention Active account data is kept while your account is open. After closure, we retain only what applicable Indonesian regulations require us to hold, then delete the rest on schedule.
Your Right to Access You can request a summary of the data we hold about you at any time. Submit the request via live chat or the account help form; we aim to respond within a reasonable period as required by law.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have questions about this policy, want to access your data or need to report a concern, our support team handles privacy requests directly. Reach us through live chat in the lobby, by email, or through the account help section — whichever is easiest from your device.

Team online

Live Chat

Open the chat widget inside your account. Tell the agent this is a privacy request and they will route it to the right team without delay.

Email Support

Send your privacy query to our support email address listed in the account help section. Include your registered mobile number so we can verify your identity.

Account Help Section

Log in, go to Account Settings, then select Help and Privacy. From there you can submit a data access or correction request directly through the form.

Common Questions About This Privacy Policy

These are the questions we hear most often about how your data works on latto99. Each answer reflects our actual practice — not a generic template response.

We store only the transaction reference ID returned by the payment rail. Your e-wallet PIN, full account number and password are never sent to or held by us at any point.

Yes. Submit a deletion request through live chat or the account help form. We will action it subject to any retention period required under applicable Indonesian law and regulation.

Access is limited to authorised support and compliance staff. Data is never shared with advertisers. It may be disclosed to payment processors or regulators only where the law requires it.

Preference cookies remember your last selected payment method and game category so you do not have to reset them each visit. You can delete all cookies through your browser without losing your account.

We deactivate your account immediately. Records required by Indonesian financial or gaming regulations are retained for the legally mandated period, then permanently deleted from our systems.

Log in, go to Account Settings and update the relevant field, or contact support via live chat with the correction you need. Identity verification may be required before changes are confirmed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.